FAQs for Raimentz Business

Are the products on Raimentz covered by a warranty?

At Raimentz, we make sure that our sellers are carefully vetted. All the products offered by us maintain the standard quality check. However, just like most of the clothing products, there is no warranty issued by the manufacturers. It’s similar to buying dresses from your local fashion store.

Is a contact-less payment option available?

Although we encourage you to choose prepaid payment methods, we do keep ourselves prepared for critical lockdown situations if that happens. In that case, you can choose to pay your cash on delivery using an e-wallet.

Will Raimentz deliver my orders on time?

We try our best to maintain the standard shipping procedure from our warehouse to your doorstep. Though, we can’t guarantee the time it takes to pass the international customs. But you can always keep track of your order using Tracking ID

How is the product delivery done?

We work with the best courier service providers that actively operate throughout the shipping and fulfillment processes. Our system automatically selects the seller of your ordered product and then ships to the registered address.

Does Raimentz deliver internationally?

Yes, we mainly handle international shipping in a safe and secured manner.

What if I find a product different from what I saw while making a purchase?

We make sure that you'll get what you see. We use professional product photography to give you a real-life details like color and texture of the product. However, there might be some color inaccuracy in case you're seeing on an older display.

But if you don’t like what you’ve received, you can always reach out to our Customer support team or place a return order.

Beware of Fraudulent

At Raimentz, we take privacy and safety seriously. We would like to alert our customers to report any phone call claiming to be Raimentz support team and asks for money in exchange for heavy discount coupons or any offer. We never ask for money in return for discounts.

These calls are basically to scam you. In such a case, please don't hesitate to share their details at the earliest. Also, don't entertain any of them. Feel free to report to us at business@raimentz.com.

Why Should I sell on Raimentz?

Raimentz is the leader in Indian e-commerce with maximum online reach and highest credibility. With more than 10 crore registered customers, 10 million daily page visits and the lowest cost of doing business, we are the strongest partner to take your products to customers all over India. We have sale events that give each seller an equal opportunity to grow their business online.

How do I sell on Raimentz?

To sell on Raimentz: Register yourself at Raimentz business app. List your products under specific product categories. On receiving an order, pack the product and mark it as ‘Ready to Dispatch’. Our logistics partner will pick up the product and deliver it to the customer. After your order is successfully dispatched, Raimentz will settle your payment within 7-15 business days based on your seller tier.

Do I need to courier my products to Raimentz?

No, Raimentz will handle shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Our logistics partner will pick up the product from you and deliver it to the customer.

Pricing and Payments

Who decides the price of the products? As a seller, you will set the price of your products.

What are the fees charged?

The following deductions are made from the order item value: Commission fee: A percentage of the order item value based on vertical/sub-category Shipping fee: Calculated on the basis of the product weight and shipping location Collection fee: This will vary based on order item value and customer payment mode (Prepaid/Cash on Delivery) Fixed fee: A slab wise Fixed fee. This varies based on Order item value

Order Management and Shipping

Who takes care of the delivery of my products? Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch

What should I do if my area is not serviceable by Raimentz business?

During registration, save the details of your pin code and click on the Continue button. You will be notified via e-mail when your pin code becomes serviceable.

How do I manage my orders on Raimentz?

Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, we will send you a notification. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform us through the seller portal. This will alert our logistics partner to pick up the product from you.

Other questions

Are the products on Raimentz covered by a warranty?

At Raimentz, we make sure that our sellers are carefully vetted. All the products offered by us maintain the standard quality check. However, just like most of the clothing products, there is no warranty issued by the manufacturers. It’s similar to buying dresses from your local fashion store.

Is a contact-less payment option available?

Although we encourage you to choose prepaid payment methods, we do keep ourselves prepared for critical lockdown situations if that happens. In that case, you can choose to pay your cash on delivery using an e-wallet.

Will Raimentz deliver my orders on time?

We try our best to maintain the standard shipping procedure from our warehouse to your doorstep. Though, we can’t guarantee the time it takes to pass the international customs. But you can always keep track of your order using Tracking ID.

How is the product delivery done?

We work with the best courier service providers that actively operate throughout the shipping and fulfillment processes. Our system automatically selects the seller of your ordered product and then ships to the registered address.

Does Raimentz deliver internationally?

Yes, we mainly handle international shipping in a safe and secured manner.

What if I find a product different from what I saw while making a purchase?

We make sure that you’ll get what you see. We use professional product photography to give you a real-life details like color and texture of the product. However, there might be some color inaccuracy in case you’re seeing on an older display. But if you don’t like what you’ve received, you can always reach out to our Customer support team or place a return order.